Return & Exchange Policy
At MIKARAY, we strive to ensure customer satisfaction with every purchase. We understand that occasionally, you may need to return a product. Please read our return policy carefully to understand our guidelines and procedures.
Return Eligibility:
Due to the nature of our products and hygiene considerations, we do not accept returns on any makeup or cosmetic products once they have been opened or used. This policy is in place to maintain the safety and well-being of our customers.
We encourage you to thoroughly research and consider your purchase before placing an order to ensure it meets your needs and preferences.
Damaged or Defective Products:
In the unlikely event that you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving with your order number, via our contact us page or whatsapp chat.
Please note you may need to provide multiple photos of the damaged products, we will then review it and if eligible to an exchange or refund, we will replace the product or refund the purchase price, using the original method of payment.
Order Cancellation:
If you need to cancel your order, please contact our customer support team as soon as possible.
Orders can only be canceled before they have been shipped.
Once an order has been shipped, it is no longer eligible for cancellation.
Refunds:
As mentioned earlier, we do not offer refunds or returns for makeup or cosmetic products unless they are damaged or defective. In case of receiving damaged, defective or the wrong items please contact us immediately, within 48 hours of receiving your order with your order number, via our contact us page or WhatsApp chat. Please note you may need to provide multiple photos of the damaged products, we will then review it and if eligible to an exchange or refund, we will replace the product or refund the purchase price, using the original method of payment.
Return Process:
If you believe you have received a damaged or defective product, please follow these steps:
a. Contact our customer support team within 48 hours of receiving your order.
b. Provide relevant details, including your order number, a description of the issue, and any supporting evidence (such as photographs).
c. Our customer support team will guide you through the return process and provide any necessary instructions.
d. If approved, we will provide you with the appropriate resolution, such as a replacement or refund.
Please note that this return policy is subject to change without prior notice. It is your responsibility to review the policy periodically to stay informed of any updates.
If you have any further questions or concerns regarding our return policy, please don’t hesitate to contact our customer support team, and we will be happy to assist you.
Thank you for choosing MIKARAY. We appreciate your support!
MIKARAY Customer Support Contact Information:
Phone: +974 333 18 444
Email: [email protected]
Operating Hours: From 09:00am to 05:00pm – Sunday – Thursday
